At an industry event a C suite executive at a top rated restaurant chain related a recent "discovery"
![](https://static.wixstatic.com/media/ccebe4_ce0d1db0587e4aa4b7d8b85bfdb59a10~mv2.jpg/v1/fill/w_980,h_1307,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/ccebe4_ce0d1db0587e4aa4b7d8b85bfdb59a10~mv2.jpg)
On nights where one staff member calls in sick to a restaurant, no replacement is offered - everyone works harder. And, he said, service is not noticeably affected
On nights where two staff members call in sick, a more senior employee (usually a manager or supervisor) from another restaurant is sent to the affected outlet and, service levels increase and customer satisfaction rises
Having observed this repeatedly one of the senior team identified a long term solution
Hire more experienced workers, and pay them better to get better levels of service and happier customers
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